This is the age of digital democracy for Hoteliers, where every hotel is vulnerable to criticism by guests and their families, corporate, colleagues, enemies, customers, associates or even total strangers. On the other hand, nobody is safe from the extremely damaging consequences that their own uncivilized, impulsive online actions can create. It may vary from submitting the wrong review on Trip Advisor to accidentally posting the wrong thing at the wrong time and in the wrong forum. These consequences are terrible for the hotel and the brand. It is the outcome of inefficiently handled, or even worse, overlooked communication.
If a prospective guest decides to search on the internet for your products and services and is struck with frequent negative reviews, he/shemay simply consider going to your competitor. Social media websites, online reviews websites, communities, groups, and discussion boards can easily become a battle city for negative comments. This is where we come in to rescues your online reputation. We have knowledge, skills and professional teams required to identify trouble areas, take healing actions to protect your brand and make it famous.
Our Initiatives in Online Reputation Management Include:
Closely monitor online chatter Built out extensive web site and link building networks that facilitate our ability to shape search results Monitor your feedback on leading review channels and manage user generated content Monitor and manage your listing on leading review sites. Optimize listing with pictures and keywords
For our Hotel Clients
For our clients belonging to the verticals of travel and hospitality, we cater to leading review sites like Tripadvisor, Expedia.com and Hotels.com We post management responses and focus not only on building your reputation but also branding your services as we focus on increasing your visibility on OTAs like Expedia.com, Hotels.com